We understand that on some occasions you may wish to return your purchase to us, if you would like to return your product to Internet Motor Parts you must:
1. Contact our Customer Services team by emailing firstname.lastname@example.org or calling us on 0345 350 3695 to request a return.
2. Please have your Order Number ready to allow our Customer Services Representative to better assist you.
3. If your return is authorised, you will be given a Reference RMA number. This number must be included in all communication referencing your return.
4. Your Customer Service Representative will also arrange for the part to be returned to us. This will either be a retailer where you can drop your parcel off to be shipped back to us (free of charge within mainland UK) or by a courier collecting from you (chargeable after initial 14 days – rates may very)
5. Once your return is authorised you will need to fill out a returns form, available below. The form will need to be completed with all relevant information including the Reference RMA number.
6. The form will then need to be included with the part in the packaging.
7. Return the Part using the arranged method.
8. Once the part arrives back at Internet Motor Parts with the correct paperwork & the return criteria are confirmed we will issue the refund back to you. This process can sometimes take 14 working days.